My Singtel Drama...

Before I begin this story.... I must say that I don't know why I did not blog it down sooner.
I have repeated it so many times.... I feel it is a total waste of energy.
So, I am venting it one last time... in black and white.

In January...I was blissfully unaware of the perks of a Blackberry.
I would tease my friends whenever I saw how attached to them they all were.
Crackberry, we would nickname it and they would try to convince me to swap over..
Me, cockily refusing, saying I would never be a slave to the device.

WHAM!

Aidan buys himself an Iphone and is given a $500 voucher to spend within a day...
He cannot use that voucher to buy another Iphone so he tops up some more cash and gets me a Blackberry Bold 9700. He knows that I have many friends in Hong Kong and Indonesia that use the BBM service.

At the time, I was using the Nokia e71 which I was really pleased with. I loved the picture quality, the speakers for my music, the slick feel. I wasn't looking to change but the BB seemed so tempting.

Last week of January I call Singtel, to check on my plan and what it would cost me to swap over to a BB data plan.
The lady tells me that my contract expires on the 4th of Feb so I figured it would be best I wait it out and then sign on a brand new contract. It also meant I had 2 weeks to suss out other price plans with other providers.
I checked with M1 and StarHub (even bought a Green card by mistake... another story there),
asking them of their price plans for data usage etc to compare.
After dabbling in numbers here and there, I decided to stick with Singtel...more out of convenience than anything else.

This is where the saga begins....

On the 10th of Feb, I go into Tampines mall to recontract. I was also given a $100 voucher to spend on a handset.
The lady who served me was a lady named Gladys.
I told her I wanted to use my voucher on the Samsung Colby but wanted to recontract on the Blackberry Flexi Plan $49 a month with a 15G allowance, as I am now using a Blackberry. (which I was holding in my hand)
She fiddled with her computer...got me my free phone, took my IC, I filled out some forms, she typed out some stuff then took me the cashier and it wasn't long before I was on my way.

A day or so pass and I do not receive any data service. I can still make calls and receive smses but can't surf the web or download my BBm.

I call Customer Service and they tell me my data plan has not been activated.
After about an hour conversation, re-telling the story and reconfirming the plan, the service person tells me that it should work in a day or two.

So I wait.

Chinese New Year arrives... steamboat feasts, catch-ups with Cousins, lots of yu-sheng and Open Houses.
Does my data service work? Nope.

I call Singtel on the 2nd day of CNY....speak to a guy and he pretty much tells me the same thing.
So I wait....and then.. FINALLY.... woohooo....I'm connected.

I hook up my email, my bbm, my whatnots, whatsapp & whatsups.
All my BB friends are stoked, my Nokia e71 ditched and life seems so much sweeter on crack(berry).

I now notice that once a BB friend realizes you are a BB user too... pins are swapped as well as approving nods.
They say "Welcome to the Family... You'll never look at email, messaging etc the same again."
or "It makes so much more sense and the bills are even cheaper...."

3 weeks into full addiction... I decide to check my account balance with Singtel.
Just to know, roughly, what my cost would be.
The automated voice on the phone properly pronounces, "Your account balance dated March 11 is Five hundred and seventy two dollars. Your last bill paid was Feb 28th 2010."

WTF?

I remember paying my bill the day after my data was connected, so as to better give me a gauge of data charges.
So what I am hearing now is that in 3 weeks, I rounded up a bill of $572?
Huh?

I call Singtel...
After an hour of being redirected to 3 different people and telling them all my story...
asking them how my charges have escalated so ridiculously, this lady Erma tells me that the breakdown shows I have a penalty charge of $450 for downgrading my plan.

She then proceeds to tell me that my plan did not run out, as the 1st Singtel lady told me,
and then when I went into Tampines Singtel, the lady swapped my plans instead of re-contracted me and downgraded my plan. So now I have to pay the penalty.

I ask to speak to the manager, or someone who can help me.
Erma puts me through to this worker named Marziah Mohd and
as I am explaining the situation to her..
she answers me with "yah.....so." and "ah..ok I will call u back in a few days, OKAY?"

I tell her I do not appreciate her tone and asks again to speak to the Manager.
She puts me on hold and after some time, I am directed to yet another lady.
I tell her my situation all over again and this time, she is apologetic, telling me she will waive the penalty and reset the billing charges.
She tells me Singtel is sorry and my next bill will only reflect my usage from today on my BB flexi $48 a month plan with 15g allowance.
I put down the phone relieved. I believe this is the last I will hear of this.

I go to Bali for 2 weeks. For Nyepi... for the Kiss Villas launch party...
I get back into Singapore two nights ago.
I call Singtel to check my outstanding balance.

Five hundred and seventy two dollars.

???